Evaluating Patients' Satisfaction of Isfahan Dental School During COVID-19
Document Type : مقالههای پژوهشی
Authors
1 Department of Oral and Maxillofacial Pathology, Dental Implant Research Center, Dental Research Institute, School of Dentistry, Isfahan University of Medical Sciences, Isfahan, Iran
2 Graduate, Dental Students’ Research Committee, School of Dentistry, Isfahan University of Medical Sciences, Isfahan, Iran
10.48305/v0i0.1941
Abstract
Introduction: The aim of this study was to evaluate the satisfaction of patients in the School of Dentistry of Isfahan University of Medical Sciences during the COVID-19 pandemic (Academic Year 2020-2021)
Materials Methods: This is a cross-sectional descriptive-analytical study using a self-made questionnaire consisting of 34 questions whose validity and reliability were confirmed. The basis of patients'satisfaction of the Faculty of college during the COVID-19 pandemic in the academic year 2020-2021 was obtained from 251 patients. Finally, the data were analyzed using descriptive statistical methods including mean and standard deviation, frequency distribution tables, and statistical methods including independent t-test, Pearson correlation coefficient and one-way analysis of variance. (p value > 0.005)
Results: In the present evaluation, it was observed most of the patients in the study were from the general endo ward (20 patients - 8%). The highest overall satisfaction of patients with specialized surgery ward with mean 144.25 ± 24.92, the lowest with specialized prosthesis ward with mean 128.41 ± 8.30 and in general the overall satisfaction of patients with mean score 136.60 ± 19.32 out of 170 (80.35%) was reported.
Conclusion: In general, the level of satisfaction of patients referred to Isfahan Dental School during the corona pandemic was relatively good.
Keywords: Dental health service, Patient satisfaction, COVID-19
Materials Methods: This is a cross-sectional descriptive-analytical study using a self-made questionnaire consisting of 34 questions whose validity and reliability were confirmed. The basis of patients'satisfaction of the Faculty of college during the COVID-19 pandemic in the academic year 2020-2021 was obtained from 251 patients. Finally, the data were analyzed using descriptive statistical methods including mean and standard deviation, frequency distribution tables, and statistical methods including independent t-test, Pearson correlation coefficient and one-way analysis of variance. (p value > 0.005)
Results: In the present evaluation, it was observed most of the patients in the study were from the general endo ward (20 patients - 8%). The highest overall satisfaction of patients with specialized surgery ward with mean 144.25 ± 24.92, the lowest with specialized prosthesis ward with mean 128.41 ± 8.30 and in general the overall satisfaction of patients with mean score 136.60 ± 19.32 out of 170 (80.35%) was reported.
Conclusion: In general, the level of satisfaction of patients referred to Isfahan Dental School during the corona pandemic was relatively good.
Keywords: Dental health service, Patient satisfaction, COVID-19
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