بررسی رضایتمندی بیماران از خدمات دندانپزشکی دانشکده ی دندانپزشکی اصفهان و عوامل مرتبط در سال ۱۴۰۳

Introduction: Patient satisfaction is an indicator for evaluating the quality of healthcare services, and is particularly crucial in educational centers that face the challenge of balancing training with patient care. This study was conducted to assess the current level of patient satisfaction and to identify related factors at the Isfahan Dental School.

Materials and Methods: This cross-sectional study included 440 patients in 2024. A validated questionnaire measured satisfaction in four domains: interpersonal factors, accessibility, facilities, and service quality. Data were analyzed using t-tests, ANOVA, and Pearson correlation.

Results: The mean total satisfaction score was 71.12 ± 11.54 out of 100, indicating a "moderately desirable" level. Satisfaction was highest for interpersonal factors (84.13 ± 6.01), particularly the staff's respectful behavior. The lowest score was for accessibility (61.45 ± 15.20), mainly due to long waiting times. Welfare facilities also scored low. A significant inverse relationship was found between the patient's education level and satisfaction (p < 0.001). Conversely, a positive self-assessment of oral health was directly correlated with higher satisfaction (p < 0.001).

Conclusion: While interpersonal relationships are a significant strength, administrative inefficiencies and inadequate facilities undermine overall satisfaction. To improve the patient experience, strategic interventions must focus on optimizing appointment systems, streamlining administrative processes, and upgrading welfare amenities, alongside maintaining high standards of communication and clinical care.infrastructural and welfare facilities is essential to elevate the overall patient experience.